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Frequently Asked Questions (FAQ)

  • How are you handling COVID-19?

    We understand the concern everyone feels due to the COVID-19 pandemic. Our pets mean a lot to us and we still need to provide needed medical care during this period. We are OPEN and continuing to keep your pets happy – and healthy! As of 3/24/2020, the Utah State Health…

  • Do you have other locations?

    No, we do not have any other locations – as we are individually/privately owned.  

  • Do you offer wellness plans?

    Kind of. We currently offer a PuppyCARE and a KittenCARE package. These packages include the exams for the vaccine visits, all the vaccines we recommend for a puppy (in our area), deworming, and also offers a 10% off of a spay or neuter and $5 off of a microchip. We…

  • Why do I need an appointment?

    Why do you need an appointment? Time is one of the most important elements to a person – so by scheduling an appointment, it helps cut down your wait time and your appointment time. It also tends to be less expensive if you call and schedule an appointment – as…

  • Why do you want my pet’s previous medical record?

    By receiving your pet’s previous medical record – we can use it to help provide the best treatment for your pet. By having your pet’s previous medical record sent to us AHEAD of your scheduled appointment, it not only saves you time but also money. It also helps take a…

  • Do you send out reminders?

    Yes, we do send out reminders. Reminders can be received via email or to your physical address. Reminders include: examination due dates, vaccinations, lab tests. If you think a reminder has been created incorrectly, please let our staff know and we are happy to look into it. If you no…

  • Why don’t you do cat grooming?

    Cat grooming is completely dependent on the groomer (and our current groomer, Destiny, has elected NOT to do cats). Some groomers accept cats, while others do not. Often times, the reason groomers will not accept cats is because they’ve been bitten too many times (which can put them out of…

  • Do you offer grooming?

    Yes and no. Yes, we offer dog grooming. No, we do NOT offer cat grooming (at this time). Our current groomer, Destiny, will groom any size of dog. Destiny grooms, by appointment only, Mondays/Tuesdays/Wednesdays/Thursdays/Every Other Saturday. Destiny meets with each pet upon drop off so she can give you the…

  • Do you have a pet portal?

    Yes, we do currently have a pet portal for existing clients to use. In order for it to work, we must have an email on your pet’s account. Below includes the instructions to activate and use your pet portal. If you have difficulty accessing the app, please contact Dr Matheson…

  • What is ZipWhip?

    ZipWhip is a program we currently use to text back and forth with clients. What makes ZipWhip different from other programs we have used in the past is that is allows text messages to come from our main phone number 801-302-9061. We have noticed the response rate has greatly increased…